![]() ![]() ![]() Unfortunately, we may be unable to customize these details once an order has been placed. Shipping labels All orders are shipped to the address input during the checkout process. If for any reason you receive an item that is damaged or not in the condition advertised, please contact our customer service team right away and we will work with you to find a suitable solution. We use high-quality materials and packaging techniques to protect your items during transit, so you can be confident that your order will arrive in excellent condition. Our team ensures that every item is carefully packed to ensure that it arrives in the condition advertised. Packing We take great pride in the quality of our products and the level of care that we put into packaging them for shipping. Please note that stickers on our Funko products may vary from the picture. Item condition and packaging All products are brand new, in their original packaging with all original tags and/or accessories. Please review our full pre-order policy here. These items will take longer to ship as they are yet to be released or received from the manufacturer. Pre-orders Items that are pre-orders include a ribbon on the picture and are marked in the listing as a pre-orders. Returns To open a return, please login with the email that you placed your order on the following page click here. If you have any questions or concerns about the shipping process, please do not hesitate to reach out to our customer service team for assistance. We use trusted shipping partners to ensure that your order arrives on time and in the best possible condition. Our regular processing time is between 8AM and 9AM EST, so you can expect your order to be processed and shipped out quickly during that time frame. That's why we make it our top priority to ship all in-stock orders within 1-2 business days of purchase. We don’t guarantee that we will receive your returned item.In-stock handling time At Fundom, we understand that fast and reliable shipping is important to our customers. ![]() If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. ![]() You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Alternate Worlds, 10854 York Rd, Cockeysville MD 21030, United States If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Alternate Worlds, 10854 York Rd, Cockeysville MD 21030, United States. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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